UK Returns Only
If you are not completely satisfied please return your order to us within 28 days of receipt in its original, unused condition and with all original tags.
We offer free UK returns, if you would like to change or return your order, please follow the instructions below:
1. Ensure your returns form is completed - indicate your reason for return. If exchanging please note your new size or colour.
You can find a blank returns form here
2. Both Royal Mail and DPD returns labels are included in your purchase, please choose just one carrier and attach the label to the outside of your box.
Please ensure you keep your proof of postage and tracking details. Returns can take up to 7 business days to be processed once delivered and you will recieve an email confirmation of your refund or exchange.
ExchangesWe do not offer direct exchanges so once received our team will refund you and email a link to re-purchase with free delivery.
We offer free changes, you can exchange for a different colour or size.
Your return time frame begins from when you recieve your parcel.
Any questions regarding your return or exchange, please do get in touch.
If you are not completely satisfied please return your order to us within 28 days of receipt, in its original unused condition and with all original packaging and tags still attached.
Cefinn do not yet offer free returns outside the UK, we can arrange returns labels and collections via DHL for you at the same price as your original outbound shipping.
If you would like this service please contact email@example.com
You may return items to us through your own chosen carrier, this must be shipped Delivered Duties Paid (DDP) and include a commerical invoice provided by Cefinn. To obtain this please contact customer services via firstname.lastname@example.org