Returns Policy
UK Returns Only
If you are not completely satisfied please return your order to us within 28 days of receipt in its original, unused condition and with all original tags.
We offer free UK returns, if you would like to change or return your order, please follow the instructions below:
1. Ensure your returns form is completed - indicate your reason for return. If exchanging please note your new size or colour.
You can find a blank returns form here
2. Both Royal Mail and DPD returns labels are included in your purchase, please choose just one carrier and attach the label to the outside of your box.
Booking a collection
We can arrange a free DPD UK collection for orders over £500, please contact us!
Misplaced your label?
You can create and download a new pre paid Royal Mail returns label here
Please ensure you keep your proof of postage and tracking details. Returns can take up to 7 business days to be processed once delivered and you will recieve an email confirmation of your refund or exchange.
Exchanges
We do not offer direct exchanges so once received our team will refund you and email a link to re-purchase with free delivery.Let us know!
Please do note any feedback or comments on your returns form, we love to hear your opinons and thoughts on our collections.
Worried it will sell out?
Contact us and order with free delivery before returning.
Booking a collection
We can arrange a free DPD collection for orders over £500, please contact us!
Free Exchanges
We offer free changes, you can exchange for a different colour or size.
28-day returns
Your return time frame begins from when you recieve your parcel.
Contact Us
Any questions regarding your return or exchange, please do get in touch.
International Returns
If you are not completely satisfied please return your order to us within 28 days of receipt, in its original unused condition and with all original packaging and tags still attached.
Cefinn do not yet offer free returns outside the UK, we can arrange returns labels and collections via DHL for you at the same price as your original outbound shipping.
If you would like this service please contact help@cefinn.com
You may return items to us through your own chosen carrier, this must be shipped Delivered Duties Paid (DDP) and include a commerical invoice provided by Cefinn. To obtain this please contact customer services via help@cefinn.com
help@cefinn.com | +44 (0)203 327 0580 (Mon - Fri, 09:00 - 18:00 GMT/BST)