Please note that due to Covid-19 returned packages are being held in quarantine by our warehouse for 2 days before being processed. Thank you in advance for your patience.
If you are not completely satisfied please return your order to us within 28 days of receipt, in its original unused condition and with all original packaging and tags still attached. Please check the Terms and Conditions for further information or send questions to firstname.lastname@example.org.
Cefinn do not yet offer free returns outside the UK except for exchanges. Cefinn can organise the return shipping for you at the price of $20. If you would like this service please contact email@example.com
All exchanged orders are sent free of additional postage charge. Please note that exchanges can only be made on size or colour. If you would like to exchange for another style, please indicate on the form included with your order and a member of the Cefinn team will be in touch to take payment.
How to Make a Return/Exchange
- Complete the form included with your order indicating what you are returning, the return reason, and if you want an exchange please provide details in the comments/exchange section.
- Contact firstname.lastname@example.org providing: your order number; what items you are returning; if you want exchange or refund; and if you would like Cefinn to organise the shipping. If we are organising the shipping, we can either deduct $20 from the refund or take payment over the phone or over email via PayPal.
- We will provide you with a commercial invoice for when your order is processed on return to the UK and shipping labels if you’ve requested we organise the shipping.
- Include this form in your return order making sure to seal it securely and to cover any old postage labels. Keep the commercial invoice outside the package.
- Write on the exterior of the package RETURNED GOODS – FREE EXCHANGE/DUTY PAID.
- If shipping yourself, please send the return order to Cefinn c/o Torque, Wortley Moor Road, Leeds LS12 4JH UK via a tracked postal service of your choice and with proof of postage. Please note that the return order is the customer’s responsibility until received by Cefinn.
Once received by Cefinn, returns can take up to a further 2 working days to be processed. If you have not received a return confirmation email within this time, please contact us at email@example.com and we will investigate further.